What Our Clients Say About Us

Testimonials

“Please allow this to serve as a letter of recommendation for the Parking Management Team of “First Class Valet.”

“I came to know of First Class Valet in the Fall of 2012. Our organization had been working with a valet company for many years and their service skills were beginning to lack the high level of excellence that we require. We brought in First Class Valet in October of 2012. Immediately, the change was evident. Their compassion to our patients, their ethics and critical thinking skills were very obviously applied on a daily basis in the challenging environment that we have. Over the past few years over half of our campus has been under major renovation and construction.

“Due to their impressive work and the cost savings plan that they have projected, we recently made the decision to bring on First Class Valet as our campus parking partner. Along with valet services, they now oversee all shuttle services and parking garage management.

“Along with their excellent knowledge of the parking business, one of the primary reasons First Class Valet made such an excellent impression on me was their on-going commitment to proper on-boarding of new team members including training at the highest level of service excellence along with the incorporation of Advocate’s mission and values into their team’s culture. In addition, their commitment to efficiency and effectiveness is highlighted by the production of measurable time and cost saving to our organization.

“They have more than proven their ability to create a memorable impression and to provide unsurpassed healthcare hospitality. I would be happy to discuss my experience regarding First Class Valet with any organization who is considering hiring them.”

— Kathleen Stahl, Director of Customer Service
     Advocate Christ Medical Center, Oak Lawn, IL


“It is my pleasure to recommend the valet service of First Class Valet to you. During the past three years, our Development team has worked directly with Estlin Rydman, of First Class Valet. The company offers top-notch quality, customer service and rates. We have always been pleased with their work.

“They have always been dependable, straightforward and honest. Valet rates can be quite expensive, but First Class Valet has always been forthright with costs and hours billed.

“Please consider First Class Valet for all your valet needs. I recommend them and look forward to working with them for our upcoming 2013 event.”

— Sarah Stetler, Manager of Development
     Advocate Good Shepherd Hospital, Barrington, IL


“On behalf of Advocate Good Shepherd Hospital and our Heart of Good Shepherd Committee, thank you very much for your wonderful support of the Heart Tea this month. It was an extraordinary event, made possible by your commitment and contribution. Your generosity helped open a 3,500-square-foot fitness space where cardiac patients can receive the individualized exercise, nutrition and lifestyle counseling they need to regain — perhaps even surpass — their previous strength. Funds raised from this event will provide ongoing support enabling the hospital to outfit the facility with state-of-the-art equipment and offer new programs. You are truly helping to shape the most compassionate, high-quality healthcare — close to home!

“Please accept our gratitude on behalf of all who will pass through the doors of our Cardiac Rehabilitation Department in search of hope, healing and a lifetime full of endless possibilities. Thanks for making a difference!”

— Sue Abderholden, Vice President of Development
     Advocate Good Shepherd Hospital, Barrington, IL


“Please allow this to serve as a letter of recommendation for the Parking Management Team of “First Class Valet.” 

“I came to know of First Class Valet in the summer of 2013. They have served Advocate Trinity Hospital with a level of excellence unrivaled by any vendor prior to our relationship. While providing staff for valet services an opportunity to bid for Guest Services came available. Though many option were available I was confident that First Class would bring the same service excellence they delivered as our Valet provider to the Guest Services arena and I have not had one moment of regret. Their compassion to our patients, their ethics and critical thinking skills were very obviously applied on a daily basis in the challenging environment that we have. Both management and staff continuously demonstrate a commitment to service excellence as well as a commitment to the Mission, Values, and Philosophy of Advocate Healthcare and Advocate Trinity Hospital. They have immersed their organization and adopted the strategies of our organization to insure success, and connected that success to that of their own.

“Along with their excellent knowledge of the parking business, one of the primary reasons First Class Valet made such an excellent impression on me was their on-going commitment to proper on-boarding of new team members including training at the highest level of service excellence. In addition, their commitment to efficiency and effectiveness is highlighted by the production of measurable time and cost saving to our organization.

“They have more than proven their ability to create a memorable impression and to provide unsurpassed healthcare hospitality. I would be happy to discuss my experience regarding First Class Valet with any organization who is considering hiring them.”

— Alonzo W. Strong, Manager of Public Safety
     Advocate Trinity Hospital, Chicago, IL


“I have had the pleasure of working with First Class Valet (FCV) for approaching 2 years. When I approached FCV to assume operations of Valet and Shuttle Services at Central DuPage Hospital and Delnor Hospital, I was in need of a partnership with a company that handled their responsibilities professionally. I quickly realized that I came to the right company. From the first day I worked with FCV, I knew I was working with the type of Valet Professionals I needed to improve and sustain parking operations as well as impact the patient experience.

“I believe FCV’s continual success is due to the efforts they place in quality employee recruitment, employee training and development, and employee recognition. The value FCV instills in their management team and front line valet attendants is excellent. In an industry where values can easily slip, FCV upholds values such as professional image, respect, customer first priority, timely service, and constant improvement. These values have translated into countless stories of valet recognition throughout Northwestern Medicine’s west region. In the healthcare industry, it is most common to hear recognition stories of great things clinical staff do to impact the patient experience. I am proud to say that in the past 2 years I have received many stories of recognition of how the FCV team has made a great impact on the patient experience.

“The First Class Valet (FCV) team is about much more than just parking cars. They are about excellent customer service. With highest regards, I recommend the services of First Class Valet.”

— Doug Stocker, MBA, Operations Support Manager – Hospitality
     Central Du Page Hospital & Delnor Hospital (Northwestern Medicine)


“First Class Valet has been our valet service for just over a year. In this time they have shown exceptional customer service and outstanding attitudes. As a hospital, it is very important for all of our associates and contractors to be caring and compassionate with everyone they are in contact with. They are professional, respectful and courteous when dealing with our patients and visitors, as well as our associates. Of course, you can’t please everyone and if an issue arises, which is few and far between, the staff handle it appropriately and timely.

“Based on my experiences I would highly recommend First Class Valet as a valet service provider. If you have any questions or would like further information please feel free to contact me at 630.275.3068.”

— Ernest Valladares, Jr., Public Safety Manager
     Advocate Good Samaritan Hospital, Downers Grove, IL

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