Increase Patient Satisfaction & Promote a Healing Environment

Increase Patient Satisfaction
    • Our training is based on a culture of empathy
    • Hospitality attendants are trained in ways to go above and beyond industry standard service by anticipating guests’ needs; we work to create a “WOW” factor
    • FC Health continually strives to improve our level of service through a rigorous, proactive quality control program
    • We conduct short surveys asking patients about their experience; we analyze the patient satisfaction scores and tailor our services to help increase scores — and improve service — in the areas we influence
    • Convenient, efficient valet and shuttle services make it easy for patients to get into and out of your facility
    • FC Health attendants are trained in lifting and moving guests with limited mobility, preventing falls and reassuring patients of their safety
    • Additional staff are on-call to handle special events and severe weather
    • We maintain clean and safe entrances free of debris, ice and any other unsafe conditions
    • We work hard to maintain clean facilities and offer grounds maintenance attendants for further assistance

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